Privacy policy

Last updated: 27 of June 2025

1. DATA CONTROLLER

ANIMUA, S.A., with registered office at Plaça Urquinaona, number 1, Principal Segunda (08010) Barcelona, NIF A08520876 and contact email info@elsantcugathotel.com.

2. PERSONAL DATA

The data controller will collect only the personal data that are adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed, as appropriate in each case.

The user guarantees the authenticity of the data provided and will be solely responsible for any false or inaccurate statements.

This website may contain links to external pages. The data controller accepts no responsibility for the content or any other aspect related to those external pages.

The data controller reserves the right to modify this privacy policy at their discretion, or due to legal, jurisprudential, or doctrinal changes from the Spanish Data Protection Agency or the relevant European authorities. The use of the website after these changes are implemented will imply acceptance of them.

3. PURPOSES OF PROCESSING

The personal data received will be processed for the following purposes, as appropriate in each case:

  • To consult, investigate, and respond to messages received.
  • To manage reservations and billing, including reservation processing and control, client communication, and payment management.
  • To register and monitor visits to the hotel’s facilities.
  • To manage special requests, preferences, or food intolerances communicated with the reservation.
  • To prevent, detect, and control fraud and abuse committed on or through the website.
  • To ensure compliance with legal obligations.

4. LEGAL BASIS OF PROCESSING

The legal basis for the processing of personal data will be the application of pre-contractual measures requested and the execution of the contract, for the following purposes:

  • To consult, investigate, and respond to messages received.
  • To manage reservations and billing.
  • To manage special requests made with the reservation.

Processing of personal data for the above purposes is necessary for the data controller to apply the requested pre-contractual measures and fulfill contractual obligations.

Likewise, the legal basis may be compliance with legal obligations, for the following purposes:

  • Reservation and billing management.
  • Managing food allergies or intolerances communicated by the data subject.
  • Ensuring compliance with legal obligations.

Processing for these purposes is necessary for ANIMUA, S.A. to comply with applicable law.

Additionally, the legal basis may be the user’s consent (if granted), for the following:

  • Managing food preferences communicated by the data subject.

Users have the right to withdraw their consent at any time, without affecting the lawfulness of the prior processing.

Finally, the legal basis may be the legitimate interest of the data controller in the following cases:

  • Responding to user messages, based on the controller’s legitimate interest in managing voluntarily received communications.
  • Registering and monitoring hotel visits, based on the interest in ensuring the safety of premises, goods, and individuals.
  • Preventing, detecting, and controlling website fraud or abuse, based on the interest in maintaining a secure site.

5. RECIPIENTS

ANIMUA, S.A. will not disclose personal data to third parties, except as required by law or to subcontracted third parties.

6. DATA RETENTION PERIODS

When the legal basis is compliance with legal obligations, data will be retained for the period stipulated by law.

When the legal basis is the execution of pre-contractual measures or a contract, data will be retained for as long as necessary to fulfill such purposes.

Where the legal basis is the legitimate interest of the data controller, data will be retained as long as needed to fulfill the respective purposes.

In all cases, personal data will be retained for as long as liabilities may arise for the controller under the applicable law, and will be blocked once the statute of limitations expires.

7. USERS’ RIGHTS

We inform you that you can exercise your rights of access, rectification, erasure, restriction, objection, and data portability regarding your personal data at any time, as provided by data protection regulations, by sending a written request to the address Plaça Urquinaona, number 1, Principal Second (08010) Barcelona or by email to rgpd@animua.com.

Specifically, you may exercise the rights detailed below.

  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Exercise restriction of data processing when one of the conditions provided in data protection regulations is met.
  • In certain circumstances and for reasons related to your particular situation regarding the processing of your data, you may object to the processing. In such cases, the data controller will stop processing the data, except for compelling legitimate reasons or for the exercise or defense of possible claims.
  • Obtain human intervention, express your point of view, and challenge automated decisions made by the data controllers, if applicable.
  • Request the portability of your data.

In case of disagreement regarding the processing of your data, you may file a complaint with the Spanish Data Protection Agency, the supervisory authority in this matter (www.aepd.es).